Returns & Exchanges Policy

We want you to be completely satisfied with your purchase from L&M Home. Please review our policy below for returns and exchanges.

Returns Eligibility
Items must be returned in their original, unused, and unwashed condition, with all tags attached and in the original packaging. Returns must be initiated within a specified number of days from the delivery date, as detailed on our website.

Non-Returnable Items
For health and safety reasons, certain products are considered final sale and cannot be returned. This typically includes items such as bedding, bath textiles, and other personal care products. Custom-made or personalized items are also non-returnable.

Return Process
To initiate a return, please log into your account on our website and visit your order history. Select the relevant order and follow the instructions to generate a return authorization. All returns require prior authorization. Once approved, you will receive further instructions for the return shipment.

Condition of Returns
We reserve the right to refuse a return or issue a partial refund if an item is received back in a condition that does not meet our stated requirements. This includes items showing signs of wear, damage, or soiling.

Refunds
After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment. Please note that the time it takes for the refund to be reflected in your account may vary depending on your financial institution.

Exchanges
We currently offer direct exchanges for defective or incorrectly shipped items only. If you wish to exchange an eligible item for a different product, we recommend initiating a return for a refund and then placing a new order for the desired item.

Defective or Incorrect Items
In the rare event you receive a defective product or an item that differs from what you ordered, please contact our support team immediately. We will arrange for a return and provide a replacement or refund, including any applicable return shipping costs, once the issue is verified.

Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to our error (e.g., defective or incorrect item). We recommend using a trackable shipping service and retaining your proof of postage, as we cannot be responsible for return packages lost in transit.

For the most current and detailed information regarding specific return timeframes and instructions, please refer to the full policy available at landm-home.com.